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Product Return Procedure
In order to optimize its Customer Service and to avoid any ambiguity, PRAN Systems Inc., has a Material Return Policy to facilitate the repairs and to reduce the answering delay. This policy allows a better control before the parts arrive at our plant.
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• Every module is considered repairable except in writing by PRAN Systems, Inc.;
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• No module will be credited except if mentioned in the contract;
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• PRAN Systems Inc. commits to execute the repair within 48 hours after reception
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for a shipping containing 2 modules or less;
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• Over 2 modules, PRAN Systems Inc. will execute the repair on a first arrived first
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served basis;
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• Each module will automatically be repaired if the repair equals 20% or less of its
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sales value;
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• Each module will automatically be repaired unless an estimation is required by
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the customer;
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• Each module has to be returned in the same condition as it was sent from
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PRAN Systems Inc.
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All missing or broken parts will be replaced at the customer’s charge;
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• Each module received requires a complete description of the occurring problem(s)
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as well as a summary of all the already applied tests on the module;
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• Each module has to be returned in an appropriate packing, in order not to be damaged
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during transport. Any repair caused by an inappropriate packing will not be guaranteed;
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• The customer remains responsible for the freight charges unless described otherwise on the quotation.
To conform to our Return Policy, please communicate with us to get an authorization number:
Phone: 1-866-688-7726 #236
Particular cases
When a returned module is diagnosed functional, in other words, not damaged, a minimum fee will be charged for the performed labor. In the same manner, when the problem is due to a missing or defective part (ex.: fuse, jumper, broken connector), the client will be charged for the labor and the replaced parts, in order to able PRAN to return a module that is conform to PRAN’s product on its initial sale.