Engineering Support

We want each customer to be fully satisfied about our products and our goal is to meet our clients’ expectations. This means that we put everything in place to assist you properly if you should you have any questioning about our products. As we are looking for long-term relationships with each new customer, our technicians are here to support you if you need technical support. If you purchased products from one of our partners, we recommend you to communicate with them first for service and support. If for any reason you are still unable to obtain full satisfaction, then just call us or send us an email and we will contact you immediately.

Remote access

If you are unable to solve a problem involving one of our products, we offer the possibility to connect us remotely to your system. PRAN uses Microsoft - Team Viewer V8.0 Software for this purpose.

If one of our technicians needs to be connected to a device, then you should first need to install the required software, by using the following link:


Support by Region


Monday through Friday from 9:00 to 4:00 Eastern time. Dial 1-866-688-PRAN or via email at:



If you are based in Europe and purchased a device directly from PRAN, please send us an email for support: You may also contact us Monday through Friday from 9:00 to 4:00 Eastern Canada time.

Dial ++418-688-7726



Monday through Friday from 9:00 to 4:00 Eastern CANADA time. Dial +418-688-7726 or via email at: